Rae Guy-Thomas photographed on stairs wearing a black leather mini skirt and a Led Zeppelin tee and black cat eye shades

Ecommerce Client Service & Marketplace Operations Consultant

I handle the work that protects the sale after the photo goes live — product listings, customer inquiries, returns, chargebacks, even international Amazon accounts.

With over a decade of experience as a client service consultant, working with retail clients, senior buyers, and logistics teams. I've coordinated photoshoots for HEAD, DTLR, and Andre Assous, and I've investigated fraud, resolved chargebacks, and run returns processing for the same kinds of brands. Producing the images and managing the operation behind them are usually two vendors.

I'm one.

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What I take on:

Product listings and copy · Customer inquiries and escalations · Returns processing · Chargeback resolution and fraud investigation · International Amazon account management · Budget management

Sign with text 'The Office Experience' and pictograms of a standing person with a briefcase and a seated person at a desk.

Two Black women cartoon characters smiling, holding cooking utensils, with text on their clothing and a banner that reads "Black Femme Kitchen: Come Get Fed."

Decorative cover with a purple and pink sky, crescent moon, stars, and the text 'Morgan's Motifs' in handwritten style.

Promotional poster for Tina Fey and Amy Poehler's Restless Leg Tour featuring two women with shoulder-length hair, one blonde and one brunette, smiling against a white background with stylized red and black text.

PHOTOGRAPHER: Sade Fasanya

I deliver top-tier Client Service and produce high-converting ecommerce photoshoots. Ready to elevate your brand? Discover Photo Producing and Ecommerce Photography now.

Ecommerce Client Service & Marketplace Operations Consultant

What I take on:

MY GYAL CONSULTING